Contact information

Last Updated: 7th June 2026

Our customer support team is available to assist you with orders, returns, refunds, exchanges, product inquiries, shipping updates, sizing assistance, and general questions.

Customer Care

Email Support:
hello@sneakivo.com

Phone / WhatsApp Support:
+91-9046469905

Business Hours

Monday – Saturday
10:00 AM – 7:00 PM IST

Sunday
Closed

Response Time

• Email inquiries are typically answered within 24–48 business hours.
• WhatsApp and phone inquiries are generally addressed during business hours.
• During sales, holidays, or peak shopping periods, response times may be slightly longer.

Order Support

For faster assistance regarding an existing order, please include:

• Full Name
• Order Number
• Registered Mobile Number
• Brief Description of the Issue

Returns & Refund Assistance

For return or refund requests, customers should provide:

• Order Number
• Product Images
• Packaging Images
• Unboxing Video (if applicable)

Business & Partnership Inquiries

For collaborations, wholesale opportunities, influencer partnerships, and business-related inquiries, please contact:

Email: hello@sneakivo.com

Official Communication

Sneakivo will only contact customers through our official support channels listed above. We recommend customers avoid sharing sensitive information with any unofficial source claiming to represent Sneakivo.

Thank you for choosing Sneakivo.

SNEAKIVO
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